Privacy Policy

Information We Collect

When you make a booking, request information, or contact us, we may collect the following types of personal information:

• Contact details — your name, email address, and phone number.
• Booking details — the tour selected, travel dates, number of adults and children, country of residence, and preferred pickup location.
• Travel logistics — flight arrival and departure details when needed to coordinate pickup.
• Special requirements — dietary needs, accessibility requirements, and any other requests you share.
• Payment details — handled by our third-party payment processor (see Payment Information below).
• Communications — the content of messages you send us and our replies.
• Reviews — your name, country, and the review you submit about a tour.

How We Use Your Information

We use your personal information to:

• Process and confirm your bookings and manage your reservation.
• Communicate with you about your tour, including pickup details and itinerary updates.
• Deliver the tour you booked, sharing only the information your guides and partners need to run the experience.
• Process payments and issue refunds.
• Respond to your inquiries and provide customer support.
• Improve our tours, website, and service based on your feedback.
• Meet legal, accounting, and regulatory obligations.

Payment Information

Payments are processed by reputable third-party payment processors. We do not receive or store your full credit or debit card details on our servers. The processor is responsible for the security of your payment information under its own terms and privacy policy.

Sharing Your Information

We share your personal information only when necessary to deliver our services and as described below. We never sell your personal information.

• Tour partners — guides, drivers, and accommodation providers we work with, but only the details needed to run your specific tour (e.g., name, pickup location, dietary needs).
• Payment processors — to process your transaction.
• Service providers — email and booking platforms that help us operate.
• Legal authorities — where required by law or to protect our rights, safety, or those of our guests.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to keep you logged in, remember your preferences, understand how the site is used, and provide a better experience. You can control or disable cookies through your browser settings, though some features may not function without them.

Data Retention

We keep your personal information only as long as necessary to provide our services, complete your booking, and meet legal obligations. After that, we delete it or anonymize it so it can no longer identify you.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, restrict the processing of, or receive a copy of your personal information. To exercise any of these rights, contact us at info@travelmexicotours.com. We will respond within a reasonable time and may verify your identity before acting on your request.

International Data Transfers

Because we operate in Mexico and work with travelers worldwide, your information may be processed in Mexico or other countries with different privacy laws. When this happens, we take steps to ensure your information is protected in line with this policy.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, email us at info@travelmexicotours.com or use our contact page.